The product only sends the fax at the fastest modem speed the receiving fax machine can use.Ĭheck if the resolution at which the fax was sent or received is very high. A complex fax, such as one with many graphics, takes longer to be sent or received.Ĭheck if the receiving fax machine has a slow modem speed. The product will print all of the faxes it has saved in memory and will then resume answering fax calls.Ĭheck if you are sending or receiving a very complex fax. Refill the MP tray or the paper cassette. If the product is out of paper and its memory is full, it will not be able to receive faxes. If you hear a dial tone, the phone line is working.Ĭheck if the product is out of paper. Turn up the volume on the product and press the B&W Start or Color Start button on the control panel. If not, continue removing devices one at a time and retry after removing each one. Try removing the last device connected and see if the product works. Make sure the product is connected properly to a phone line.Ĭheck if there are too many devices connected to the phone line. Answer the phone and start receiving the fax yourself.
If the Incoming Mode is set to Phone only, the product never answers calls. Print a fax activity report and check the Status column for jobs with a Pending designation.Ĭheck if the Incoming Mode is set to Fax only. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. A fax might be in memory because it is waiting to redial a busy number, there are other jobs ahead of it waiting to be sent, or the fax is set up for a delayed send. Make sure the fax is still waiting in memory. Change the redial settings if necessary.Ĭall the recipient to make sure the fax machine is on and ready to receive faxes. To stop the redials while the product is dialing, press the Cancel button. The product will automatically redial a fax number if the Auto Redial Tries setting is set between 1 and 99. If you think there might be a poor connection on this phone line, try sending the fax later and see if it sends successfully. If your product is on a PBX system, the PBX system might be generating a dial tone the product cannot detect. Try to make a phone call to make sure the phone line is working. To change the speaker volume, see Basic Settings.ĭisconnect the product from the phone jack and connect a phone. If you hear a dial tone, the phone line is working. There might be problems with the phone line. There might be problems with the fax machine you are sending to. If there is a paper jam, see Clearing Jammed Paper. If there is no jam and it has been less than one minute, wait a moment before pressing the Cancel button. If the item is too small, it can jam inside the Auto Document Feeder. The minimum page size for the Auto Document Feeder is 182 x 257 mm (7.1 x 10.1 in.). The maximum length of a page you can load is 355.6 mm. Try one or more of the following solutions.
Incoming fax calls are not being answeredįaxes are transmitting or being received very slowlyĪ blank copy is output even though an original is set on the Auto Document Feeder during scanning.
The product is receiving faxes but not sending them
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